Privacy Policy

Privacy Policy

Introduction

Welcome to https://best-thing-to-feed-garden-birds-uk.feedersandmore.co.uk (hereinafter referred to as “Best Thing to Feed Garden Birds UK,” “the Company,” or “we”). We are committed to safeguarding your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, storage, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Privacy Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://best-thing-to-feed-garden-birds-uk.feedersandmore.co.uk
  2. All associated applications and mobile apps
  3. Online services and products offered by Best Thing to Feed Garden Birds UK
  4. Any third-party platforms or services linked to our website, which have their own privacy policies governing data collection and usage. Please note that this Policy does not extend to such external parties’ practices.

Processing Activities

This policy outlines our data processing activities when:

  1. Using Our Services: When you utilize our applications and services as an authorized user, we collect and process personal information necessary for providing these services.
  2. Visiting Our Websites: Your interaction with our websites linked to this Privacy Policy triggers the collection of certain data, as described in detail below.
  3. Communication: We may communicate with users through various channels, including emails, phone calls, or text messages (SMS), and we collect relevant communication data during these interactions.

Personal Data Collection

We gather diverse types of personal information, which can include:

  1. Account Information: Details associated with your user account, such as username, email address, and password.
  2. Payment Information: Credit card or debit card details, payment history, and billing addresses required for transactions.
  3. Financial Information: Bank account numbers, investment portfolios (if provided), and financial transaction records.
  4. Purchase Information: Product orders, order quantities, delivery addresses, and purchase dates.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network information, and location data from your mobile devices when using our apps.
  6. Location Data: Your geographical location when utilizing location-based services or features on our platforms.
  7. Feedback: Comments, reviews, ratings, and any suggestions provided by users through various feedback mechanisms.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms (e.g., name, profile picture, connections).
  9. Product Information: Details about products you view, search for, or purchase on our websites, including product preferences and browsing history.

We obtain this data through direct user input, automatic collection technologies, and information shared by third parties in accordance with their privacy practices.

Cookies

We utilize cookies to enhance your experience on our website and for analytics purposes:

  1. Strictly Necessary Cookies: These cookies are essential for navigating our website and ensuring basic functionalities. They enable features like user login and access to secure areas of the site.
  2. Preference Cookies: We use these cookies to remember user preferences, language settings, and ad personalization.
  3. Analytics Cookies: Our analytics partners employ these cookies to collect aggregated data about visitors’ interactions with our website, including number of visitors, bounce rate, and popular pages.

Users can manage non-essential cookie preferences through our Cookie Manager, allowing them to control their privacy choices.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. The retention periods vary depending on the type of data and the purposes for which it was collected:

  • Account Information: Retained until your account is active or as long as needed for legal compliance.
  • Payment Details: Stored securely for transaction history and fraud prevention, in accordance with payment processors’ policies.
  • Purchase Records: Kept for order fulfillment and customer support purposes, typically for a period of 7 years.
  • Communication Data: Retained for the duration of our communication and up to 2 years afterward.
  • Other Personal Information: Deleted or anonymized when no longer required for the initial purpose or as directed by applicable laws.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict privacy and security standards.
  • Regularly updating our security practices to meet emerging threats and industry best practices.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. If you believe we have collected data from a minor, please contact us at the address provided below, and we will take prompt action to ensure its deletion.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
  • Restriction: Limit the use or processing of your data under certain conditions.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your data rights does not adversely affect your existing relationship with us.

To exercise these rights or file appeals/complaints, please contact our privacy team using the information provided below. We will respond promptly in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified on our website, and revised policies will be posted here. We encourage users to review this page periodically for the latest information.

Contact Information

For inquiries, unsubscribe requests, data-related questions, or feedback:

Email: [email protected]

Postal Address: [Insert Address]

We value your trust in providing us with your personal information, and we are committed to maintaining transparency and responsible data handling practices.